Support & Ticketing
Support channels, issue tracking, and ticketing system
Overview
Support and ticketing for BrainyRich.
Support Channels
Email Support
| Support Type | Email Address |
|---|---|
| General Support | [email protected] |
| Technical Support | [email protected] |
| Billing | [email protected] |
Issue Tracking
- GitHub Issues: github.com/algoshred/brainyrich/issues
- Linear: linear.app/burdenoff
Response Times
| Priority | SLA |
|---|---|
| Critical | < 1 hour |
| High | < 4 hours |
| Medium | < 24 hours |
| Low | < 72 hours |
Documentation
Check the documentation for self-service help.